#218: Getting Guest-Facing Technology Right in Hotels | with Robert Grosz
Description
In this episode of The Modern Hotelier, we sit down with Robert Grosz, President & COO of WorldVue, a nearly 50-year leader in hospitality technology solutions. Bob shares his journey from the Midwest to the forefront of real estate and tech, and how culture, quick decision-making, and loyalty have shaped his leadership style.
We dive into:
- Why “culture eats strategy for breakfast” and how karaoke helped build stronger teams
- The evolution of WorldVue from looping movies on VHS to delivering cutting-edge cloud-based guest experiences
- How mobile technology and personalization are transforming hospitality
- Why technology should be part of hotel design conversations from day one
Robert's insights highlight not only where hospitality tech is today, but also where it’s headed. This is a fun, thoughtful conversation packed with leadership lessons, industry trends, and a few Neil Diamond references.
Watch the FULL EPISODE on YouTube: https://youtu.be/14OVBJ8FHro
This episode is sponsored by WorldVue — https://www.worldvue.com/
Links:
Robert on LinkedIn: https://www.linkedin.com/in/robert-g-9806552/
WorldVue: https://www.worldvue.com/
For full show notes head to: https://themodernhotelier.com/episode/218
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Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.
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